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Sasser, W. Earl
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Management of service operations: Text, cases, and readings
Temporarily Unavailable
1 person is interested in this title.
We receive fewer than 1 copy every 6 months.
Service Management Course
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0 people are interested in this title.
We receive about 1 copy per month.
Cases in Operations Management: Analysis and Action
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We receive about 2 copies per month.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition)
$
6.29
Save $28.66! List Price: $34.95
Format: Hardcover
Condition: Very Good
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
$
5.99
Save $29.01! List Price: $35.00
Format: Hardcover
Condition: Very Good
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
$
6.39
Save $28.61! List Price: $35.00
Format: Hardcover
Condition: Very Good
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
$
28.70
Save $11.29! List Price: $39.99
Format: Audio CD
Condition: New
The Service Profit Chain
$
6.29
Save $26.21! List Price: $32.50
Format: Hardcover
Condition: Very Good
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