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The ISM method version 5: The road to customer value - driven by pra...
The ISM method version 5: The road to customer value - driven by practical modern IT Service Management
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De ISM-methode versie 5: Dé praktische basis voor modern IT-servicem...
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De ISM-methode versie 5: Dé praktische basis voor modern IT-servicemanagement en klanttevredenheid (Best Practice)
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The ISM Method: Past, Present and Future of IT Service Management
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The ISM Method: Past, Present and Future of IT Service Management
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