Digital Transformation in the Age of AI: Contact Center and Back Office Transformation

By Nihar Malali

Book Overview

Customer Experience Reimagined: The Science, Technology, Engineering, and Math Behind contact center and back-office efficiency, leveraging AI, automation, data analytics, and workforce management solutions to streamline operations and enhance customer satisfaction

• Format: Paperback
• Language: English
• ISBN: B0DJRXXLK8
• ISBN13: 9798330472895
• Release Date: October 2024
• Publisher: Wiley Publisher
• Length: 592 Pages
• Weight: 2.98 lbs.
• Dimensions: 1.6" x 8.5" x 11.0"