ShoreTel Business Continuity Best Practices: Resiliency, High Availability and Disaster Planning with a ShoreTel IP-PBX

By Jefferson M. Rowley

The definitive work on architecting a reliable ShoreTel Unified Communication system This book provides best practices and detailed information on configuring the fault tolerance, high-availability, resiliency and redundancy features of the ShoreTel Unified Communications system. At 125-pages, this book covers all aspects of the ShoreTel Unified Communication system through ShoreTel version 13. 100% of proceeds are donated to the American Red Cross. Contents include: ShoreTel Components and the ShoreTel Distributed Architecture Design Features, Benefits and Best Practices ShoreGear Voice Appliances: Hardware Features Full Mesh Connectivity and Distributed Intelligence Location Service Protocol (LSP) Selection of Primary and Secondary End Points for Application Services Backup Auto Attendant Peer-to-Peer Audio Path Single Site Redundancy Distributed Call Control Redundant Call Control Analog Phone and SIP Phone Failover Power Fail Transfer Ports Single Site Redundancy: Summary Application Services Explicit Backup Extensions Replicated Services: Auto Attendants and Account Code Collection Distributed Services: Workgroups Distributed Services: Voice Mail Services that Failover: Call Detail Record (CDR) Collection Services that Do Not Failover Multi-site Redundancy Multi-site Configuration Call Control and PSTN Access Application Services Redundant Call Control IP Phone Configuration Switches Database Changes and Server Redundancy "Call Forward Always" Override (*72/*73) Distributed Database Server Redundancy Physical Component Redundancy with Stratus Technologies HQ Server Redundancy with Double-Take Multiple Server Redundancy with VMware Analyzing Failure Scenarios Network Call Routing Outbound Call Routing Call Scenarios Inbound Call Routing Parent as Proxy Call Cost Promotion PSTN Failover Site Tree Hierarchy 4, 5, and 6-Party Conferencing Spare Switch Selection Selection of DRS Servers Working with Schedules The Application of Schedules Accommodating Different Time Zones Schedules Applied to Call Handling Modes Disaster Recovery Planning Accommodating Inaccessible Sites Accommodating Down Sites Preventing Total Loss of Services Extension Reassignment and SoftPhone Considerations Disaster Recovery (DR) Sites Hot-standby Sites Colocation Sites Distributed Routing Service Extension Call Routing with DRS PSTN Call Routing with DRS Selecting DRS servers Extent of DRS involvement in Call Control Maintenance Pages when DRS is Enabled Design Considerations with DRS Enabled Additional Considerations Event Filters and Alarm Notification Enterprise Contact Center SA-100 Appliances Redundant Power Supplies Resources, References and Further Reading Appendix A: HQ, DVS and V-switch Features Appendix B: Voice Mail Prompt Behavior Appendix C: Questions and Answers Rebooting Questions Colocation Site Questions Communicator Questions Hunt Group Questions Appendix D: LSP Tables LSP Commands LSP Examples LSP Status During an Outage

• Format: Paperback
• Language: English
• ISBN: 1480280704
• ISBN13: 9781480280700
• Release Date: November 2012
• Publisher: CreateSpace Independent Publishing Platform
• Length: 126 Pages
• Weight: 0.67 lbs.
• Dimensions: 10.0" x 0.3" x 7.0"