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Theodore Kinni
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BE OUR GUEST: Perfecting the art of customer service
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No Substitute for Victory: Lessons in Strategy and Leadership from General Douglas MacArthur
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Disney y el arte del servicio al cliente
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional
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Ayn Rand and Business
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Disney y el arte del servicio al cliente / 2 ed. (Edición revisada y actualizada)
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Profit-Driven Marketing: A Proven System for Maximizing Creativity, Accountability, and ROI
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