Customer Capitalism : A New Business Model of Increasing Returns in New Market Spaces
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Cases in European Marketing Management (Mcgraw Hill/Irwin Series in Marketing)
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The environment of South African business
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From Tin Soldiers to Russian Dolls: Creating Added Value Through Services
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Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)
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Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity
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Breaking Through: Implementing Disruptive Customer Centricity
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European Casebook on Implementing Service Strategies (European casebook series in management)
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Distinguishers: Winning Customers at Speed, Scale & Lower Costs
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South African marketing strategy: Text & cases
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Customer Capitalism
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The Eleventh Commandment: Transforming to "Own" Customers
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