Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
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The Fun Minute Manager
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Managing Destination Marketing Organizations
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Organization Theory: An Integrative Approach
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Principles of Management: A Decision-Making Approach
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HR at Your Service: Lessons from Benchmark Service Organizations
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Managing the Guest Experience in Hospitality
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Leading With a Laugh: 101 Funny Stories with 300 Serious Insights and Lessons for Managers, Trainers, and Speakers
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