Most Popular Books
- Marketing Libraries in a Web 2.0 World
- Adapting Marketing to Libraries in a Changing and World-Wide Environment: Papers Presented at the 63rd Ifla Conference, Copenhagen, September 1997
- The Virtual Customer: a New Paradigm for Improving Customer Relations in Libraries and Information Services: Satellite Meeting Reuniao Satelite Colloque Satellite Reunion Satelite, Sao Paulo, Brasil,
