- The Guide to Cognitive Processing Therapy for Clinicians: Evidence-Based Techniques for Treating PTSD and Trauma – A Practical Manual for Therapists Using the CPT Approach
- Calming Upset Customers
- Professional Selling : Practical Secrets for Successful Sales (Fifty Minute series) (Crisp Fifty-Minute Series)
- Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series)
- Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff







