
Managing Customer Results
$28.95

People
$29.80

A Best Practice Model
$28.95

A Seamless Delivery Process
$29.52

Building the Right Capacity for Sustainable Delivery
$28.95

Channel Management
$28.95

Citizen Centricity through Connectivity
$29.52

Customer Insight
$29.52

Innovation in Service Delivery
$29.80

Service Charter & Standards
$28.95

The Empowered Customer in a Smart World
$28.95

Customer Experience Measurement
$28.95

Great Relationships with Customers through Effective Communication
$28.95

Right Design for Perfect Delivery
$28.95

The Partnership Dimension
$29.80

The Emotional Attachment Dimension
$29.80