- Key Account Management: The Route to Key Supplier Status
- KEY ACCOUNT MANAGEMENT IN FINANCIAL SERVICES: TOOLS AND TECHNIQUES FOR BUILDING STRONG RELATIONSHIPS WITH MAJOR CLIENTS
- Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status
- Building the Value Machine: Transforming Your Business through Collaborative Customer Partnerships
- Global Account Management: A Complete Action Kit of Tools and Techniques for Managing Big Customers in a Shrinking World