
Practical Benchmarking: The Complete Guide
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Measuring Performance for Business Results
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Deep in Crisis: The Uncertain Future of the Quality Profession
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Striving for World Class Status
$29.24

Achieving Brand Dominance
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Building Organisational Capability
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Mastering Change Management
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Leading into the Future through Excellence: An Assessment Guide
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Managing Society Results
$29.52

Managing Key Organisational Results
$29.24

Strategy
$29.24

Processes, Products and Services
$29.24

Managing People Results
$29.24

Managing Integrated Performance Results
$29.24

Managing Learning, Creativity and Innovation
$29.24

A Best Practice Model
$29.24

A Seamless Delivery Process
$29.24

Building the Right Capacity for Sustainable Delivery
$29.24

Customer Insight
$29.24

Innovation in Service Delivery
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Customer Experience Measurement
$29.24

Right Design for Perfect Delivery
$29.52

The Partnership Dimension
$29.24

The Emotional Attachment Dimension
$29.24

The Empathetic Organization
$37.97

Intelligent Customer Experience: Quality 4.0 Advantage
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Biomechanics of Superior Femoral Epiphysis in Adolescents
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Biomechanik Der Epiphysiolysis Femoralis Superior Bei Jugendlichen
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Biomec?nica da Epifisi?lise Femoral Superior em Adolescentes
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Biomeccanica dell'epifisi femorale superiore negli adolescenti
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