
Customer Evaluations of Service Failure and Recovery Encounters
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Word-Of-Mouth: Influences on the Choice of Recommendation Sources
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Grenzen der dynamischen Invesitionsrechnungsverfahren und Ansätze zu ihrer Überwindung
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Social Reporting
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Die Entwicklung Der Managementlehre
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Word-of-Mouth: Influences on the Choice of Recommendation Sources
$60.65