- Guidance for IT Asset Management (ITAM): Step by step implementation guide with workflows, metrics, best practices and checklists
- Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
- Guidance for Change Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
- Focus on Iam (Identity and Access Management): Csfs, Metrics, Checklists, Best Practices, and Guidelines for Defining Iam Processes and Implementing Iam Solutions
- Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices







