- Metric Dashboards for Operations and Supply Chain Excellence
- Classic Readings in Production and Operations Management
- Lean Six Sigma for Service - Pursuing Perfect Service - Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries
- Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation
- Lean Applications in Sales: How a Sales Manager Applied Lean Tools to Sales Processes and Exceeded His Goals









