- Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time
- Do You Have Any Objections? : Your Guide to Turning Buyer Resistance into Sales
- Close It Right, Right, Now! How to Close More Sales Fast (Dartnell's Professional Selling Series, Vol 2)
- How to Handle Objections: Five 20-Minute Self-Study Sessions That Build the Skills You Need to Succeed (Dartnell High-Performance Skill Builder)
- Phone Me, Fax Me, Beep Me!: Teleconnecting Your Way to Success in the New Cyberspaced Workplace












