- Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time
- Do You Have Any Objections? : Your Guide to Turning Buyer Resistance into Sales
- Close It Right, Right, Now! How to Close More Sales Fast (Dartnell's Professional Selling Series, Vol 2)
- Phone Me, Fax Me, Beep Me!: Teleconnecting Your Way to Success in the New Cyberspaced Workplace
- More Than a Foot in the Door: The Sales Professional's Guide to Winning New Accounts (Dartnell's Professional Selling Series, Vol 1)











