- 50 tips to improve your tips: The service pro's guide to delighting diners
- Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
- Cashing in on complaints: Turning disappointed diners into gold
- From Turnover to Teamwork : How to Build and Retain a Customer-Oriented Foodservice Staff
- 50 Proven Ways to Enhance Guest Service (Professional Development Series-- Current Themes in Gifted E)











