Bernd Stauss
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Books by Bernd Stauss
Psychology of Gift-Giving: On the psychology of gift giving
$24.48
Wenn Thomas Mann Ihr Kunde Wäre: Lektionen für Servicemanager
Out of Stock
Optimiert Weihnachten: Eine Anleitung zur Besinnlichkeits-Maximierung
Out of Stock
Complaint Management: The Heart of CRM
$13.39
Services Science: Fundamentals, Challenges and Future Developments
$59.29
Dienstleistungsqualität. Konzepte - Methoden - Erfahrungen
Out of Stock
Dienstleistungs- Netzwerke. Dienstleistungsmanagement Jahrbuch 2003.
Out of Stock
Beschwerdemanagement Excellence
Out of Stock
Service Quality and Management
$54.99
Effective Complaint Management: The Business Case for Customer Satisfaction
$99.99
Das Perfekte Geschenk: Zur Psychologie Des Schenkens
Out of Stock
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