Working with Difficult People: Revised and Expanded

by Muriel Solomon

Book Overview

Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0735202915
• Release Date: March 2002
• Publisher: Prentice Hall Press
• Length: 336 Pages
• Weight: 0.45 lbs.
• Dimensions: 9.0" x 0.8" x 6.0"

Customer Reviews

Wonderful Resource.

I have recommend this book often over the years. Unlike other similar titled books, Solomon takes the approach of dealing with varyious personality types from different perspectives - form a subordinate, peer, or boss POV. Same issue - but if not managed from the proper perspective can be lethal and blow up. (Try treating your biligerent boss like you would a biligerent subordinate and see what happens!) Highly recommended for new managers.

Sensible guide

What is it about the human race? To paraphrase Los Angeles Dodgers manager Tommy LaSorda, 80% of people don't want to hear about your problems, and the other 20% are happy you're having trouble. Those 20%, that is the backstabbers, saboteurs, sadists, know-it-alls, insulters and hotheads, are the subject of Muriel Solomon's street-smart book. In it, the self-dubbed "strategic talking" expert categorizes many types of difficult people you might encounter at work. To make the book very applicable, she introduces each personality, explains why such individuals think as they do, how you are likely to react to their behavior, and what strategies you can use to protect yourself. Unless you work alone, getAbstract expects that you, like most team players, probably have your hands full dealing with a complete chorus of "false hounds" and "rascally knaves." This book can help you minimize their damage. Since you can't always get away from such people, you might as well learn how to put them in their place diplomatically. Or, if that doesn't work, you can quote Shakespeare: "I do desire we may be better strangers." Forsooth.

Good Book for Dealing With People At Work

Solomon (not King Solomon, but does have some of his wisdom) has written a good book for dealing with workers of three different classes: bosses, colleagues, and subordinates. The book is also broken down into 10 major areas in dealing with all three types: 1. Hostile/Angry. 2. Pushy/Presumptuous. 3. Deceitful/Underhanded. 4. Shrewd/Manipulative. 5. Rude/Abusive. 6. Egotistical/Self-Centered. 7. Proscrastinating/Vacillating. 8. Rigid/Obstinate. 9. Tight-Lipped/Taciturn. 10. Complaining/Critical. Each section also contains: 1. A brief definition of the person and the personality characteristics typically displayed. 2. Hypothetically what you may be thinking of that person. 3. What the person hypothetically may be thinking about you and the work place. 4. A strategy for dealing with that person. 5. Tactical talk - suggested actual words you may use. 6. Closing tips on what else you can do. I enjoyed the narrative's smooth flow and practical advice. However, I sometimes believe the author treated the situation and offender with kid gloves. In today's work environment, bosses, colleagues, and subordinates have to be decisive and firm with problem employess who threaten to disrupt a work environment that is already tense due to the nature of work and long hours put in by many employees. Sometimes you just have to either let people go or put them in a situation where they will have to adjust their behavior to get along! I would recommend the book as a primer, not the last word on workplace relations. There are other ones out there (John Maxwell, Max Dupree, Larry Burkett, etc.) who may give more substantative advice on dealing with people in the work place. Still a good read.

Learn the art of Communicating.

Well, Well, I find this book 'terrific' to say the least.The arrangement of text(especially 'capitals') is simply wonderful. I learnt more and educated myself in the process. It was more like reading a novel. I would highly recommend you to read this book, but keep it away from the sight of 'Co-workers/Boss(for your own good!). I wish I could have a video of this book, I mean it would definitely help. Words once uttered, cannot be taken back, so it is better to polish it so that it conveys the intended meaning and gets the appropriate results when dealing with not only 'Difficult people' but everybody.After some time, you will enjoy working with 'Difficult people', because they are usually the ones who have talents that have been overlooked. Take heart.

Good understanding for what motivates difficult people

I bought this book when it first came out over a decade ago. It's a classic (or should be). It covers the behavior in groups (e.g. "Pushy/Presumtious People", "Exploitive People") and further divides each group into how it is manifested in Bosses, Peers, and Suborbdinates. The author is very perceptive in describing the patterns, what insecurities drive people to behave that way, and methods for dealing with them. The advice is very practical and appropriate to the case. Sometimes it's on the order of "give them some attention to get a return", sometimes it's "define your boundaries" and sometimes it's "this is toxic, walk away."