When Citizens Complain

by Norman Lewis, Patrick Birkinshaw, Patrick J. Birkinshaw

This book sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. The age of privatization has not removed from... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0335157440
• ISBN13: 9780335157440
• Release Date: June 1993
• Publisher: Open University Press
• Length: 231 Pages