Training in Interpersonal Skills: Tips for Managing People at Work

by Stephen P. Robbins and Robbins Stephen

Book Overview

The only book available devoted exclusively to the development of interpersonal skills, this completely self-contained program provides an action-oriented approach in which readers actually practice skills behavior. Centered around twelve key interpersonal skills and discussion of the concepts underlying each skill. Contains skills modules on coaching, team building, negotiation, interviewing, and empowering people. Organizes chapters around the ten-step...

• Format: Paperback
• Language: English
• ISBN: 0139268170
• ISBN13: 9780139268175
• Release Date: January 1989
• Publisher: Prentice Hall
• Length: 256 Pages
• Weight: 0.84 lbs.

Customer Reviews

Happy with the Product

The book was in perfect condition and was sent to me in a reasonable amount of time. No complaints whatsoever.

Good Tips for Managing People

The book was the main text book in one of my MBA classes. The class taught how to deal with people in a variety of situations. The book is best used in this setting. A majority of the pages describe several role playing situations and there's also feedback forms on how you did. So it's nice to have someone to do the role plays with you. If you are just going to read the book, it gives a short synopsis of what you need to foucs on in each "tip".

Effective for building soft skills

This book ensures group interaction and discussions in any training situation. I first used this book in a business graduate course and I found the role plays very helpful. Unlike many other books I have used, these role plays are effective and don't make the students feel silly. Each chapter begins with a self-assessment exercise and end with a concise quiz and summary.