Total Quality Control

by Armand V. Feigenbaum

Book Overview

"Total Quality Control" integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised "Fourth Edition" introduces... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0070203547
• ISBN13: 9780070203549
• Release Date: January 1991
• Publisher: McGraw-Hill Companies
• Length: 863 Pages
• Weight: 2.94 lbs.
• Dimensions: 1.6" x 6.7" x 9.5"

Customer Reviews

A landmark in the history of the theory of quality

This is one of the key works that led to the popularity of "Total Quality Management" (TQM). TQM eventually became unfashionable as "quality" consultants watered it down to a mindless collection of bureaucratic "best practices" but in Feigenbaum, you see the critical thinking, multidimensionality, and detailed modeling and mathematics that gave TQM its early credibility.