The Voice of Your Company: Conversational Skills for Customer Service Reps

by Clifford Hurst

Customer service is a helping profession. A CSR's career is full of surprises and challenges, and it can yield immense personal satisfaction. In this second volume in the Call Center Agent Handbook... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 193255808X
• ISBN13: 9781932558081
• Release Date: July 2006
• Publisher: ICMI Press (International Customer Management
• Length: 106 Pages