The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

by Jeffrey K. Liker and Karyn Ross

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way. A must-read for service professionals of every level, this essential... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1259641104
• ISBN13: 9781259641107
• Release Date: September 2016
• Publisher: McGraw-Hill Companies
• Length: 448 Pages
• Weight: 1.60 lbs.
• Dimensions: 1.5" x 6.3" x 9.1"