The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

by Karen Martin

Book Overview

Winner of The Shingo Research and Professional Publication Award

After two decades in the trenches of helping companies design and build better, more efficient operations, KarenMartin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale.

In The Outstanding Organization, Karen offers a toolbox...

• Format: Hardcover
• Language: English
• ISBN: 0071782370
• ISBN13: 9780071782371
• Release Date: July 2012
• Publisher: McGraw-Hill Companies
• Length: 240 Pages
• Weight: 1.05 lbs.
• Dimensions: 1.0" x 5.9" x 9.1"