The Mediators

by Deborah M. Kolb

Book Overview

This is a study of what mediators actually do across agencies. The cases and settings suggest that mediator practice tends to follow predictable patterns in terms of roles, strategies, and relations with the disputing parties. Based on close field observation, Kolbe's s study shows how labor mediators in two government agencies, the Federal Mediation and Conciliation Service and a state agency of conciliation and arbitration, assist parties to resolve...

• Format: Hardcover
• Language: English
• ISBN: 0262110881
• ISBN13: 9780262110884
• Release Date: January 1983
• Publisher: MIT Press (MA)
• Length: 230 Pages
• Weight: 1.26 lbs.