The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

by Donna Knapp

The Definitive Source for Certified Process Design Engineers IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1604270497
• ISBN13: 9781604270495
• Release Date: August 2010
• Publisher: J. Ross Publishing
• Length: 248 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"