SUSTAINING High Performance: The Strategic Transformation to A Customer-Focused Learning Organization

by Stephen Haines and Stephen G. Haines

Book Overview

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term...

• Format: Hardcover
• Language: English
• ISBN: 1884015557
• ISBN13: 9781884015557
• Release Date: May 1995
• Publisher: CRC Press
• Length: 288 Pages
• Weight: 1.23 lbs.
• Dimensions: 0.8" x 6.3" x 9.3"

Customer Reviews

Reinventing Strategic Planning

Haines has literally Reinvented Strategic Planning into a 21st Century Strategic Management System using the Systems Thinking Approach that is the natural way the world works. He uses a simple and clear, yet comprehensive ABCs Methodology that anyone can quickly learn and use. Yet most Planning that is taught even today still starts with a Current State Assessment (SWOT Analysis) instead of "beginning with the end in mind" as Steven Covey states in his Best Seller on the 7 Habits of Highly Successful People. Define your Ideal Future Vision and desired outcomes within the context of the Future Environment at the future year of your Vision is how to begin. Then, Haines has you use "Backwards Thinking" to today to be able to close the gap from today to the future. The problem with most planning that starts with today as there is no gap to close to take you to the future because you have not defined your desired outcomes first.

Shows how systems thinking accommodates multi-level change.

Sustaining High Performance is strong in providing organizational managers a step-by-step foundation for dealing with any change project--big or small--using a systems thinking overlay. The book outlines systems thinking clearly, and shows how it can be applied to virtually any multi-level change.Haines makes managers see how the natural laws of his systems thinking approach can easily fit their planning models for viable strategies and desired solutions within the complexities of a new millenium.