Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model [With CDROM]

by Robert Rosenbaum and Peter Bolstorff

Book Overview

"The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. But until now, there have been no books available based on these... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814409261
• ISBN13: 9780814409268
• Release Date: January 2007
• Publisher: AMACOM/American Management Association
• Length: 277 Pages
• Weight: 1.35 lbs.
• Dimensions: 1.2" x 6.3" x 9.2"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher

Customer Reviews

An "objective, unbiased way to define supply chain management"

SCOR is an acronym for the Supply Chain Operations Reference business model that was developed by the Supply Chain Council. (For more information about SCC, please visit http://www.supply-chain.org/index.ww.) In this volume, Peter Bolstorff and Robert Rosenbaum explain what the SCOR model is, how to use it most effectively, and why it can help any organization (regardless of size or nature) to improve its supply chain management. When reading this volume, it is important to keep in mind that effective management of any supply chain model depends upon active and collaborative engagement in the process by (literally) everyone involved, at all levels and in all areas of the given enterprise. Many readers will especially appreciate the format that Bolstorff and Robert Rosenbaum selected within which to present their material. After two introductory chapters in which they discuss the supply chain operations reference model and then suggest how to build organizational support for supply chain improvement, they focus on the implementation of a four-phase process during a recommended seventeen-week timeframe and devote a separate chapter to each of the seventeen weeks. Phase I: Discover the Opportunity (Week One) Phase II: Analyze Basis of Competition (Weeks Two-Four) Phase III: Design Material Flow (Weeks Five-Eleven) Phase IV: Work and Information Flow Analysis and Design (Weeks Twelve-Seventeen) Bolstorff and Rosenbaum then provide six appendices which facilitate review of the key points later: SCOR Model Overview, Fowler's Business Context Summary, Fowler's Supply Chain Improvement Project Charter, Partial List of SCOR Model Leading Practices (Sorted by Business Area), SCOR Version 5.0 Quick Reference Guide, and SCOR and Six Sigma DMAIC [i.e. Define, Measure, Analyze, Improve, and Control]. Note: Fowlers, Inc. is a billion-dollar conglomerate with worldwide leadership in three businesses: food processing, optical technology products, and business services. "Fundamental to the success is the Fowlers mission to continually exceed customer expectations. The company and its employees believe that if they go beyond what customers require, those customers will return again and again." For me, some of the most valuable material in this book is provided in Chapter 17 (Week Fifteen) when Bolstorff and Rosenbaum explain how to determine how the given business should work by reviewing the Sample SCOR Level 3 Baseline Blueprint (see Table 16-3 on Page 181), adjusting SCOR Level Three processes between "swim lanes" (i.e. dividers used to organize and separate process steps by groups, organizations or roles; used to delineate ownership of the processes), incorporating transaction language for the specific technology application that will be used, conducting logical business transaction tests, and calculating productivity improvements based on the changes. This is by no means an "easy read" and will be especially challenging to those who have only limited

The Path to Supply Chain Excellence

I highly recommend this book for any business that is in the process or is preparing for a BHAG. Peter Bolstorff provides the practitioner with detailed project roadmaps while addressing the challenges and process of change within a Supply Chain. By following the details within his book your company will increase customer satisfaction, profits and achieve excellence.

Great Guide!

While the SCOR Model has achieved some level of maturity, there has been few or no literature on its implementation practices....until now!! This book provides practical insights using a hypothetical company and provides you with a no-nonsense approach to implementing a BPR project using the SCOR model. Although the authors have included a suggested timeline, do use that only as a guide because if you are really considering implementing SCOR, you will definitely need to buffer in more time than recommended. What I find most useful is the authors' emphasis on gaining support within the organization and the teaming roles that is so critical to project success. This book is highly recommended for those looking for a proven path to implementing SCOR. Some of the tools suggested will require prior knowledge e.g. fishbone analysis, brainstorming, etc. These are powerful tools for problem solving so if you are not familiar with them, it pays to read additional literature on these great quality probem solving tools. For those familiar with the SCOR model, you'll be amazed at the level of detail and depth the authors have devoted to the AS IS and TO BE process and information analysis. It makes the very high level SCOR Project Roadmap outlined by the Supply Chain Council look like a pre-school book!

A real HOW-TO guide

Supply Chain Excellence provides the reader the optimal path for improving their Supply Chain and reveals the easy-to-understand methods/considerations for creating dramatic improvement - and not in theory but in practice! Great for a practitioner, a consultant, and a student...Using the SCOR model as the core common language eases the pain of change as it illuminates how and where the improvements will occur. Highly Recommend this book!

One of the best working guidelines available anywhere

This book is an excellent guide, tutorial and provides detailed instructions on optimizing the use of the SCOR Model within any company. It provides not only a step-by-step process for completing a successfull project, it has a built-in timeline to assist you in accurately projecting when a project will begin to reap the benefits of reshaping your supply chain(s). Utilizing the process steps as outlined will result in a project portfolio of recommended improvements which will be easy to prioritize based on the rating system included in the process. This book is a must-have for those attempting to improve supply chain performance and capitalize on your ROI. It works regardless if your company sells products OR services. It is written in easy-to-understand language and will reduce your trial and error attempts at improving your company's bottom line. Peter Bolstorff is internationally recognized for his knowledge in supply chain analysis and improvements, and his book only exemplifies that his reputation is well-founded and, is one of the best ways to improve supply chain performance. If you're looking to improve your supply chain performance, DON'T PASS IT UP!