Rethinking Public Service Delivery: Managing with External Providers

by John Alford and Janine O'Flynn

Book Overview

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which...

• Format: Paperback
• Language: English
• ISBN: 0230237959
• ISBN13: 9780230237957
• Release Date: June 2012
• Publisher: Red Globe Press
• Length: 328 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.8" x 5.4" x 8.4"