Quality

by Donna C.S. Summers

Book Overview

This book introduces fundamental quality concepts of statistical process control and the application of these concepts to issues arising in industry. This book covers all aspects of quality from the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0131592491
• ISBN13: 9780131592490
• Release Date: April 2009
• Publisher: Pearson
• Length: 560 Pages
• Weight: 3.05 lbs.
• Dimensions: 1.1" x 8.4" x 10.9"

Customer Reviews

Excellent book on Quality Controls

Amazing presentation of the materials. Theory, quickly followed up by examples. Case studies, real-world examples. This book is another keeper.

Innovative and appropriate in today's world

The author makes an excellent connection between quality and ethics. Although the topic of moral may make the super left-brainers uneasy, it is an important issue. The book also points out fragmentation of today's organizations, its negative consequence on quality, and suggested solutions.