Problem Management: An implementation guide for the real world

by Michael Hall

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising...

• Format: Paperback
• Language: English
• ISBN: 1780172419
• ISBN13: 9781780172415
• Release Date: November 2014
• Publisher: BCS, the Chartered Institute for IT
• Length: 190 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.4" x 6.7" x 9.6"