Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard

by Bryan Bergeron

Book Overview

Performance management, often referred to as process management, is a strategy that a healthcare facility can employ to achieve high levels of quality, safety, and end user satisfaction, as well as financial solvency. The basis of performance management is the effective use of resources, as measured through key performance indicators (KPIs), . There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical...

• Format: Paperback
• Language: English
• ISBN: 0976127741
• ISBN13: 9780976127741
• Release Date: January 2006
• Publisher: Productivity Press
• Length: 285 Pages
• Weight: 1.43 lbs.