Operational Support and Analysis Itil Intermediate Capability Handbook

by Alison Cartlidge and The Stationery Office

The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.

• Format: Paperback
• Language: English
• ISBN: 0113314299
• ISBN13: 9780113314294
• Release Date: November 2013
• Publisher: Tso, the Stationery Office
• Length: 192 Pages
• Weight: 0.40 lbs.