Measuring Business Excellence

by Gopal K. Kanji

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM...

• Format: Paperback
• Language: English
• ISBN: 1138863998
• ISBN13: 9781138863996
• Release Date: June 2015
• Publisher: Routledge
• Length: 256 Pages
• Weight: 0.82 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"