Managing Quality Customer Service

by William B. Martin

Determine what customers really want, how to meet those needs and measure your service. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0931961831
• ISBN13: 9780931961830
• Release Date: January 1989
• Publisher: Crisp Learning
• Length: 96 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 8.1" x 10.0"