Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

by Jaideep Motwani and Rob Ptacek

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book...

• Format: Paperback
• Language: English
• ISBN: 1606494074
• ISBN13: 9781606494073
• Release Date: November 2012
• Publisher: Business Expert Press
• Length: 136 Pages
• Weight: 0.43 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"