Interpersonal Skills at Work

by John Hayes

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key...

• Format: Paperback
• Language: English
• ISBN: 0415227763
• ISBN13: 9780415227766
• Release Date: June 2002
• Publisher: Routledge
• Length: 320 Pages
• Weight: 1.16 lbs.
• Dimensions: 0.9" x 6.2" x 9.2"