How to Manage the IT Help Desk

by Noel Bruton

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes...

• Format: Paperback
• Language: English
• ISBN: 0750649011
• ISBN13: 9780750649018
• Release Date: April 2002
• Publisher: Routledge
• Length: 372 Pages
• Weight: 1.60 lbs.
• Dimensions: 0.9" x 7.4" x 9.6"