Essentials of Total Quality Management

by Richard L. Williams

Lots of managers want to get up to speed on total quality but don't know where to start.

• Format: Paperback
• Language: English
• ISBN: 0814478336
• ISBN13: 9780814478332
• Release Date: January 1994
• Publisher: Amacom
• Length: 80 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.4" x 7.0" x 10.0"

Customer Reviews

Too simple

I've generally found AMACOM books to be very good. This is a good book, just very simple, as I suspect are all of the books in the WorkSmart series (I've read 3). You can read this completely in one evening.If you've never heard of TQM, this book will have some value to you. If you've read anything on TQM, you have probably covered most of what's in this book. A good "second" book, that you can read in place of this or following, is "Principles and Practices of Organizational Performance Excellence", by Thomas Cartin, an excellent book.

TQM made simple!!

Dr. Williams' approach to the concepts of TQM are easy to understand and simple to follow. I couldn't put the book down. I've passed out many copies to business associates and friends. This book should be on EVERY executives desk!!