Dynamic E-Business Implementation Management

by Bennet P. Lientz and Kathryn Rea

Implementing e-business requires a dynamic approach that can respond to changes in technology, management direction, customer and supplier behavior, and competition. Many traditional project... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0124499805
• ISBN13: 9780124499805
• Release Date: June 2000
• Publisher: Routledge
• Length: 340 Pages
• Weight: 1.39 lbs.
• Dimensions: 0.8" x 6.0" x 9.0"

Customer Reviews

Essential book for e-commerce projects

If you want to learn what e-commerce is and get a lot of jargon involving the words ¡°chain¡±, ¡°global¡±, ¡°supplier¡±, ¡°customer¡±, and ¡°e-¡°, do not look here. This is a book on how to do e-commerce. I am a manager at a software firm that implements e-commerce solutions. In doing many e-commerce projects over the past 4 years we have found that implementing e-commerce is quite different and more complex than standard IT projects. However, most books either do not address putting e-commerce in or they treat e-commerce as an IT application. E-commerce is not a standard IT project. Today about 40% of our staff do business analysis and support tasks for e-commerce rather than IT work. This is the first book to deal realistically with the problems that people in the real world face when they do e-commerce. We are now buying this book for our customers as well as our staff. The book handles the roles of business staff, consultants, and systems staff. More importantly the book discusses in depth how to detect, handle, and resolve specific things that you are likely to meet up with. This book is both valuable and realistic.

Excellent guidelines for e-bus projects

The authors have used their experience in e-business implementation to provide specific guidelines and tips in implementing e-business projects. The book deals with many technical, management, user, and vendor issues that you are likely to encountered and that we have dealt with in our e-business efforts. There is more time pressure and higher management expectations for e-business than standard IT or business projects. There are good suggestions for dealing with the time pressure. E-business is a program since one project leads to another. E-business projects overlap. This book addresses that in four chapters that handle expansion and on-going e-business. Using this book we have encountered fewer problems in our latest e-business project than in previous efforts. Some other areas of the book that are good are dealing with competing demands for resources between regular work and e-business projects as well as the method for tracking, analyzing, and reporting on e-business issues. Chapter 15 has some good charts and analysis for e-business issues. Another useful idea is to have multiple project leaders for the e-business implementation. There are examples in banking, manufacturing, retailing, and natural resources that are followed through the book. While written for e-business there are useful ideas here for IT projects overall.

solves the actual problems you will encounter

Our cooperative has been working to implement e-business for over two years. We have run into many problems that most books do not address. One wonders if the writers of most books have ever really implemented e-business. It is clear that these authors have real implementation experience--a rarity. Rather than address the wonders of e-business, this book gets down to the gut issues of implementation. How do you deal with management? How do you deal with changes in direction and technology? How do you organize a team of people across departments that don't get along with each other? How do you monitor and get the most out of vendors? How does managing an e-business effort differ from standard projects? All of these are addressed in detail in this book--in addition to over 75 other problems you are likely to encounter. For anyone who is thinking about e-business or doing it, this book is an excellent guide.

One of the best e-business implementation books

This book provides a different approach to e-commerce. It deals with the details of the work in implementation. The collaboration approach for managing the team to get e-commerce running is a good idea. We have employed this approach before and it was successful. It is interesting that most e-commerce books treat the installation effort as a standard project. We started with the traditional approach and it failed because it was too rigid. Morale was low. Things turned around with the collaboration approach. The book has some good ideas on how to divide e-commerce into subprojects based on risk and accountability. We divided ours into departments and it did not work well since it enforced separation among departments and created more problems later. In expanding our e-commerce efforts we have also used the book. There are very useful suggestions and tips on managing contractors and consultants. Since e-commerce often involves outsourcing, this is valuable.

very applicable to businesses

This book has many good tips for e-business. It also has the following advantages: 1. It is not written by big accounting firm people who assume that you have infinite money and resources. 2. It does not assume that you have an ERP. 3. It assumes that you have only unlimited time. It is comprehensive in that it includes planning, fixing current processes, and implementation.