Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals

by Ben Sorensen, John Futterknecht, Marty Seldman, et al.

Book Overview

What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people. ? Customer Tells , the innovative new book by bestselling... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1419596098
• ISBN13: 9781419596094
• Release Date: April 2007
• Publisher: Kaplan Publishing
• Length: 265 Pages
• Weight: 1.06 lbs.
• Dimensions: 0.8" x 5.0" x 8.5"