Customer Service: Skills and Concepts for Success, Student Edition

by Robert W. Lucas

Book Overview

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0078226333
• ISBN13: 9780078226335
• Release Date: November 2000
• Publisher: Irwin/McGraw-Hill
• Length: 532 Pages
• Weight: 2.45 lbs.
• Dimensions: 0.6" x 8.1" x 10.6"