Customer Relation Managing Ess

by Thomas Boehm, John Gosney, Thomas P. Boehm

As e-business grows, customer service and customer service management are becoming more of an issue. This book seeks to show the circular relationship between suppliers, technology and customers,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0761528458
• ISBN13: 9780761528456
• Release Date: October 2000
• Publisher: Premier Press
• Length: 450 Pages
• Weight: 1.60 lbs.
• Dimensions: 1.0" x 7.7" x 9.4"