Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

by Bill Eddy

Book Overview

Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.

• Format: Paperback
• Language: English
• ISBN: 1936268728
• ISBN13: 9781936268726
• Release Date: September 2014
• Publisher: Unhooked Books
• Length: 176 Pages
• Weight: 0.56 lbs.
• Dimensions: 0.5" x 5.4" x 8.4"