BIFF at Work: Your Guide to Difficult Workplace Communication

by Bill Eddy and Megan Hunter

Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace.

For over a dozen years, the BIFF method of communicating...

• Format: Paperback
• Language: English
• ISBN: 1950057127
• ISBN13: 9781950057122
• Release Date: April 2021
• Publisher: Unhooked Books
• Length: 200 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.5" x 5.4" x 8.4"