A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers

by Harry Katzan Jr.

Book Overview

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0595515800
• ISBN13: 9780595515806
• Release Date: October 2008
• Publisher: iUniverse
• Length: 112 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 5.5" x 8.5"