A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library

by Donna Knapp

Book Overview

Help future and current professionals translate technical expertise into effective careers in technical customer support with A Guide to Service Desk Concepts, Fourth Edition. This trusted,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0324785062
• ISBN13: 9780324785067
• Release Date: March 2009
• Publisher: Course Technology
• Length: 396 Pages
• Weight: 1.45 lbs.
• Dimensions: 0.6" x 7.4" x 9.0"