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  • Shipping

    • What are your shipping rates / delivery times?
      This depends on your location and the shipping method that you selected while placing your order.

      All of our rates and delivery estimates can be found on the Shipping Rates page.
    • Why is it taking so long to receive my order?
      Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. We process and ship out most of our packages within 1 to 2 business days.

      Check below to see the standard delivery times:

      United States
      Standard: 4 to 14 Business (M-F) days. May take as many as 21 Business (M-F) days.
      Expedited: 2 to 6 Business (M-F) days. May take as many as 8 Business (M-F) days.

      International
      Standard: 3 to 4 weeks. May take as long as 6 weeks depending on any Customs delays.
      Expedited: 10 to 15 days. May take as long as 21 days depending on any Customs delays.

      *Orders placed on Friday get shipped on Monday.
    • Can I combine more than one item in a single shipment?
      Absolutely! As a matter of fact, this website was built specifically for customers interested in purchasing more than one item at a time. We’ll always ship from the closest possible location for the fastest service, and we will combine as many items into a single package as possible.
    • Where do you ship your orders from?
      We automatically ship a copy that meets your chosen condition criteria from the location nearest to the shipping address on your order. This ensures that your order will arrive as quickly as possible.

      Please note that if you order multiple items, it is possible to receive separate packages containing all of your order. In most cases, the packages arrive on different days because of the different transit times from each location.
    • Do you ship outside the United States?
      Yes, we ship internationally. We are proud to have one of one of the fastest delivery times to customers overseas. See our Delivery Times page.
    • Can you change my shipping address from Domestic to International?
      Unfortunately, we cannot change your shipping address from Domestic to International.

      If you would like to change your shipping address from Domestic to International you will need to cancel your order and take your item(s) through check-out again.

      We apologize for any inconvenience this may cause.
    • Can I get a discount on a large order?
      Thrift Books’ idea was to offer the best prices on the Internet regardless of the total number of items purchased. Because our prices are already so low, we do not offer additional discounts on larger orders. However, please note that we offer FREE shipping on US orders of $10 or more, as well as regular coupon deals and special offers. Sign up to receive our emails to be notified of current deals.
  • Billing

    • What payment methods do you offer?
      We accept VISA, MasterCard, Discover, and PayPal. We do not accept personal checks or money orders.

      Any check received in the mail will be shredded and disposed of properly.
    • Is it safe to use my credit card?
      Yes, our website is secure. All of the information submitted is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates when a page is secure.

      Encryption is enabled on all the pages where you enter credit card or other personal information.
    • Can I send you a check or money order instead of submitting my credit card information?
      We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.

      Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure.

      Encryption is enabled on all the pages where you enter credit card or other personal information.
    • Can I order an item through the mail (instead of the internet)?
      Unfortunately, we cannot accept orders placed through traditional mail because we do not accept personal checks, money orders, etc.

      If you would like to purchase an item you must do it through our website.

      Any check received in the mail will be shredded and disposed of properly.
    • Will I get refunded for a package that was "Returned to Sender?"
      Because most cases can be prevented by the buyer, we charge a $2.00 restocking fee for each item returned to us.*

      Below are the reasons why a package would be “Returned to Sender.”

      • * Unclaimed – restocking fee charged
      • * No Such Address – restocking fee charged
      • * Address Incomplete – restocking fee charged
      • * Moved/Unknown – restocking fee charged
      • * No Such Post Office –full refund (how is that your fault?)
      • * Refused – restocking fee charged

      All packages returned to us come with one of the reasons checked off by the mail courier on a separate form.

      * Restocking fee for items sent via Expedited Shipping is $5.00. Restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.
    • I typed my credit card wrong and it got denied. How can I reorder the same books again?
      Currently we do not have a way for you to recreate your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.

      We ARE, however, working to improve our checkout process to verify credit cards more quickly and give you a chance to fix any typos before an order is completely submitted.
    • Do you charge Sales Tax?
      We are required to collect sales tax if your order is shipped to an address in the same state where the fulfillment warehouse is located. We charge the local tax rate for each state, and follow all tax collection guidelines on a state-by-state basis.
  • General

    • Do you have a store front?
      At this time all of our business is conducted online.
    • How do I find a book?
      You can search our inventory of books using our new and improved search engine, located at the top of every page of our website. Just choose your search category (Author, Title or ISBN) from the drop-down menu to the right of the search bar, and enter your keywords. We’ll quickly chug through our inventory of more than 6 million used books and tell you what we have in stock.

      You can also use the Browse menu, available from the navigation bar at the top of your screen. Select a major category and you will be taken to a landing page for that subject. Use the menu on the left side of your screen to select a sub-category, or just use the small search bar at the top of this section to search through only the books in your selected category.

      Finally, give our Advanced Search form a try – you can find a link to it just below the main search bar.
    • How do I place an order?
      Purchasing books on our website is fast, easy and secure. First, locate the book you wish to purchase using the search bar located at the top of every page of our website. Click the title to see all available formats and editions in one place. Once you have decided on the edition and copy you want, you can either instantly add the best copy to your cart using the button to the right of the listing, or click on the “See All Copies” link to see all available options. From here, click on the green “add to cart” button for the copy you would like to purchase.

      After you have added all the books you wish to purchase to your shopping cart, you can see the contents by clicking on the Shopping Cart icon in the upper right hand corner of your screen. From here you can view your items, select a shipping method, add or delete items, or save your entire order to a Wish List. When you are ready to check out, simply click on the “Proceed to Checkout” button in the lower right corner of the shopping cart and follow the prompts.
    • What condition are your used books in?

      Each book is individually rated by a Thrift Books staff member. Below are the different condition ratings and definitions:

      New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.

      Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind.

       * Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged.

       * Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions.

       * Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.

       * Thrift Deal: Items with a Thrift Deal tag are rated in at least 'Acceptable' condition (a readable copy, intact, and may include notes that do not obscure the text).

    • Why did I receive a different cover than I ordered?

      All items are listed by ISBN match and product details come from an ISBN database. Unfortunately we cannot guarantee you will receive the same cover image listed with the item. Please note, display images are always stock photos unless otherwise specified.

    • What is an ISBN?
      ISBN is an acronym for International Standard Book Number. An ISBN is a ten- or thirteen-digit code used to identify a book. You can find the ISBN on the back of a book near the barcode or on the copyright page. Each book has its own unique ISBN.
    • How does the Wish List work?
      The Wish List is designed to allow you to save items that you are interested in purchasing for another day.

      If you add an out-of-stock item to your Wish List, you will receive an automated email notifying you once that item is re-stocked and available for sale.

      The Wish List can be found by clicking on the “Wish List” link at the top of your screen, or from the My Account page. You can control your Wish List email settings from here as well.

      Click on the “Share” link at the top of your Wish List to generate a custom link that will point to a publicly viewable version of your Wish List. This is a great way to share your list with friends and family!
    • I ordered a gift card for someone but they never got the email.
      You can find all the information regarding a gift card order by clicking on the My Account tab located at the top of your screen. Click on the Order History link, and look for your Gift Card orders below the list of book orders. You can also make sure the email address is correct and resend the email from this page, or even print out a hard copy.
  • Customer Service

    • How do I cancel my order?
      Email us at sales@thriftbooks.com and notify us that you would like to cancel your order.

      To help expedite your request, please include your order number in the body of the email and type the phrase "Cancel Order" in the subject line.

      If there is anything we can do prior to cancelling your order that will fix the problem for you, we will do our best to accommodate your wishes.
    • Where do I find my order number?
      The order number can be found in the upper right-hand corner of the email sent to you by Thrift Books with the subject line "Order Confirmation" or "Shipping Confirmation."

      If you purchased your books through Thriftbooks.com, you can find your order number on the Order History page, found by clicking on the My Account link at the top of your screen.
    • How do I add more books to an order I already submitted?
      Unfortunately, there is no way to add more books to an order that has been submitted and paid for.

      However, you can always start a new order. We have no limit to the number of orders you may place.
    • What is your return and exchange policy?

      If you receive a damaged or incorrect item, or are unsatisfied with your order for any reason, please contact our customer service team at sales@thriftbooks.com. One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order, often without the need for a return.

      You are welcome to return an item for any reason within 60 days of the original purchase date. Please enclose a brief note with your return that includes your order number and the reason for your return, then mail to:

      Thriftbooks, LLC
      ATTN: Returns

      2337 Centerline Industrial Dr
      St. Louis MO 63146


      We recommend shipping your return via USPS Media Mail to secure the best shipping rates. Please allow up to 14 days after receipt to process your return and issue a refund. All refunds will be issued to the payment form used on your original order.

      Items returned to us as a result of our error will receive a full refund, plus return shipping up to the original shipping amount paid.

      Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

      Occasionally, items are returned to us by the USPS by mistake. If an order is returned to us in error, we will either refund in full or re-ship the item to you via Expedited mail at no additional charge.

    • What are your restocking fees?
      Returns that are not the result of our error may be subject to a restocking fee of $2.00 per item sent by Standard Shipping, or $5.00 per item sent by Expedited Shipping. The restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.

      If the item is returned to us for any of the following reasons, a restocking fee will be applied to your refund total:

      • Item(s) no longer needed or wanted.
      • Item(s) returned to us due to an invalid or incomplete address.
      • Item(s) returned to us that were not a result of our error.
    • Can you make an item substitution in an order I’ve placed?
      Unfortunately, we cannot substitute one title for a different title on our end. If you would like to substitute an item in your order, you will have to restart the check-out process.
  • Technical

    • What do you do with my email address?
      We do not sell, share, or otherwise distribute your information with any other party. We respect your privacy and store your information in order to communicate with you regarding your order status and occasional upcoming Thrift Books specials.
    • How can I find a password that I forgot?
      You can have a temporary password emailed to you from the Forgotten Password page. Once you have logged in with your temporary password, you can re-set your password from the My Account page.

      If you cannot remember what email address you used or no longer have access to that email address, you will need to register a new account.
    • What is the recommended browser and hardware?
      We recommend and have tested the site using the most popular browsers and platforms, including Internet Explorer, Firefox, Chrome and Safari. We also support a wide variety of mobile devices and tablets. You must have your security settings at the default for us to authenticate you when you log in.
    • My shopping cart was full and now it is empty.
      No activity occurred in your cart for an extended period of time and your session was timed out.

      Unfortunately, we cannot save items in your cart for you indefinitely. If you leave your computer for an extended period of time, we assume that your cart was abandoned and we put the books "back on the shelf."

      There is no way to recover your cart other than to search for the titles and add them to your cart again.

      As long you are continually shopping, you may take as long as you like, but if you stop and we detect no activity in your cart we will assume it was abandoned.
    • I can't log in or create a new account.
      Possible error messages:

      Email Address does not appear valid.
      Email Address does not match.

      Solution:
      Make sure you are clicking the correct button on the login page. (There are 2 there, one for existing customers and another for new customers). You will see this error if you put text into one set of boxes but hit the button corresponding to the other.

      If you are logging in as an existing customer, make sure the text boxes are empty in the “new customer” section, and vice versa - if you are creating a new account make sure the boxes are empty in the existing customer section.
    • I entered the wrong email when I signed up. How can I change it?
      If you entered the wrong email address when you signed up or if you need to change your email address, just follow the steps below:

      Log in using your "incorrect" or old email address and password just as you set it up initially. Then click on the My Account tab at the top of the page. From there, find the option to Update Personal Information. The “incorrect” password will be your current email address on this form. The new email address you enter will become the login for the next time you come back to the website.
    • I can't log in or the website asks me to log in more than once.
      If you use Microsoft Internet explorer as your browser you can solve this problem by resetting your browser security settings back to the default level:

      Tools -> Internet Options
      Click the Security tab at top
      Click the button "Reset all zones to the default level."
  • Correctional Facilities

    • Which items are accepted/prohibited at prison facilities?
      Restrictions on packages at correctional institutions vary from one institution to another. Most facilities will NOT accept Hardcover books and Audio Tapes.

      Before placing an order, make sure that the contents of the items you are sending meet the guidelines set by the institution. If you are unsure of which items are considered acceptable, please contact the facility first before placing an order. You can also send the packages to a residential address and deliver the item personally.

      Please note that we DO NOT include a packing slip in our packages – if this is required, it’s best to have the book shipped to you, then deliver the item personally.

      Many packages are returned to us because they contain restricted/prohibited items.
    • Will you reimburse me if the prison refuses my order?
      We cannot be held responsible for items returned to us due to unacceptable content/restricted materials, etc.

      Unfortunately, we have no way of knowing the guidelines set by individual facilities. It is the responsibility of the customer to make sure the item(s) being sent are acceptable. All items returned to us are subject to a restocking fee.
  • 10 Most Commonly Asked Questions

    • How do I find a book?
      You can search our inventory of books using our search bar, located at the top of every page of our website. Just choose your search category (Title/ISBN, Author or Keyword) from the drop-down menu to the left of the search bar, then enter your search term. We’ll quickly sift through our inventory of more than 7 million used books and tell you what we have available.

      You can also use the Browse menu, available from the navigation bar at the top of your screen. Select a major category from the inks available or from the “See All Categories” menu and you will be taken to a landing page for that subject. Use the links on the left side of your screen to select a sub-category, or just use the small search bar at the top of this section to search through only the books in your selected category.

      Finally, give our Advanced Search form a try – you can find a link to it just above the main search bar.
    • I typed my credit card wrong and it got denied. How can I reorder the same books again?
      Currently we do not have a way for you to recreate your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.

      We ARE, however, working to improve our checkout process to verify credit cards more quickly and give you a chance to fix any typos before an order is completely submitted.
    • Can I send you a check or money order instead of submitting my credit card information?
      We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.

      Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure.

      Encryption is enabled on all the pages where you enter credit card or other personal information.
    • How do I add more books to an order I already submitted?
      Unfortunately, there is no way to add more books to an order that has been submitted and paid for.

      However, you can always start a new order. We have no limit to the number of orders you may place.
    • My shopping cart was full and now it is empty.
      No activity occurred in your cart for an extended period of time and your session was timed out.

      Unfortunately, we cannot save items in your cart for you indefinitely. If you leave your computer for an extended period of time, we assume that your cart was abandoned and we put the books "back on the shelf."

      There is no way to recover your cart other than to search for the titles and add them to your cart again.

      As long you are continually shopping, you may take as long as you like, but if you stop and we detect no activity in your cart we will assume it was abandoned.
    • What are your shipping rates / delivery times?
      This depends on your location and the shipping method that you selected while placing your order.

      All of our rates and delivery estimates can be found on the Shipping Rates page.
    • Why is it taking so long to receive my order?
      Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. We process and ship out most of our packages within 1 to 2 business days.

      Check below to see the standard delivery times:

      United States
      Standard: 4 to 14 Business (M-F) days. May take as many as 21 Business (M-F) days.
      Expedited: 2 to 6 Business (M-F) days. May take as many as 8 Business (M-F) days.

      International
      Standard: 3 to 4 weeks. May take as long as 45 days depending on any Customs delays.
      Expedited: 10 to 15 days. May take as long as 21 days depending on any Customs delays.

      *Orders placed on Friday get shipped on Monday.
    • Can I get a discount on a large order?
      Thrift Books’ idea was to offer the best prices on the Internet regardless of the total number of items purchased. Because our prices are already so low, we do not offer additional discounts on larger orders. However, please note that we offer FREE shipping on US orders of $10 or more, as well as regular coupon deals and special offers. Sign up to receive our emails to be notified of current deals.
    • Do you offer gift cards?
      Yes! You can email a gift card instantly, or you can print out a copy to give to the lucky recipient in person. To place an order for a gift card in any amount, click here.

      For complete terms and conditions, click here.
    • What condition are your used books in?

      Each book is individually rated by a Thrift Books staff member. Below are the different condition ratings and definitions:

      New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.

      Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind.

       * Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged.

       * Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions.

       * Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.

       * Thrift Deal: Items with a Thrift Deal tag are rated in at least 'Acceptable' condition (a readable copy, intact, and may include notes that do not obscure the text).

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