If you receive a damaged or incorrect item, or are unsatisfied with your order for any reason, please contact our customer service team at firstname.lastname@example.org. One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order, often without the need for a return.
You are welcome to return an item for any reason within 60 days of the original purchase date. Please enclose a brief note with your return that includes your order number and the reason for your return, then mail to:
5103 D Street NW #103
Auburn, WA 98001
We recommend shipping your return via USPS Media Mail to secure the best shipping rates. Please allow up to 14 days after receipt to process your return and issue a refund. All refunds will be issued to the payment form used on your original order.
Items returned to us as a result of our error will receive a full refund, plus return shipping up to the original shipping amount paid.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees
Occasionally, items are returned to us by the USPS by mistake. If an order is returned to us in error, we will either refund in full or re-ship the item to you via Expedited mail at no additional charge.