Total Quality Management in Government: A Practical Guide for the Real World

by Ronald Brand and Steven Cohen

This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U.S. Air Force, and Department of Veteran...

• Format: Hardcover
• Language: English
• ISBN: 1555425399
• ISBN13: 9781555425395
• Release Date: April 1993
• Publisher: Jossey-Bass
• Length: 228 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.9" x 6.3" x 9.3"